Troubleshooting

Fixin things that don't work

*this page auto refreshes every 5minutes

Still processing

Movies and Shows will display immediately in the server as soon as the download begins. However if the download hasn't finished, the item will either not play, or will not play correctly. Check the new ticketing system and check the "Downloading still in progress" list to see if what you are having problems with is listed. You can do that under the Contact menu above, or by clicking here.

Ok So Something is Wrong

This page contains common problems and solutions. Will also be up to date with current information, such as library items that are in progress for downloading, and so will show in the library but won't play, or won't play correctly until it is finished. If you have any issues with the server, pelase check here before contacting me.



File Won't Play or Doesn't Play Correctly (Buffering or Stopping)

The most probable cause for a library item to not play properly is that it is still processing on my end. As soon as I begin processing something new, it will immediately show up in the library. If it's not finished processing yet, it won't play or will play incorrectly. At the top of this page you'll see a list of things currently in progress. Please check there for the file you are trying to play before reporting an issue. If you are using a browser to watch the files, try connecting through the Emby Theater instead.

There are any number of reasons for buffering issues. If you are on a mobile network, or on a wiFi connection, your issues are likely to be internet or connection related. Try alternate methods of watching. If you are using the app and having problems, try using watching on the website and see if the issue is the same. Try a SpeedTest. Go to that link and click Start Test and wait for it to complete. If your download speed is anything less than 5Mbps then you will probably have buffering problems, especially for larger/higher quality files. If you are having a problem with a movie, try playing a few different movies to see if it is more than one thing giving you problems. If you are having the same problem in different places with different files and your speed is over 5Mbps, please let me know.

Things to try if you are buffering

1) Try a different device. If the website is buffering, try using the app and vice versa. Step 1 is to elimate your device as the problem. If the website lags but the app doesn't, then the problem is with whatever you are using to watch on the website. Unless my server behaves the same way everywhere, it's not my server that is the issue so this is step one. Kodi seems to perform the best. There are several different ways to watch my files. If one is giving you problems, try one of the other ways to narrow down where your problem is.

2) Run a speed test as mentioned above. If your speed is below 5mbps, then that is the reason. Remember that some of these files are very large. The higher resolution movies can be up to 50gigs in some instances. If your connection speed is slow, you will have buffering problems on these files.

3) Contact me. If you are having the same problem on multiple devices AND your speed test result is larger than 5Mbps, then contact me with the details of what you are trying to watch, what method you are using to watch (website or app) and what the problem is specifically. Contacting me with something like "i'm buffering how can i fix it" does not help me help you. I NEED to know specifically what you are trying to watch, how you are trying to watch it, and how you are connected (wifi, cell network, ect). Without this information I cannot help.



Emby App isn't connected

This is usually because I have made a backend change to the server. Simple solution, reconnect. From the main screen of the Emby App, click Add Server no matter how many servers you might see to choose from. Click Add Server button. Set Host to tkw.myftp.org and leave port alone, then click Connect. After that, sign in like normal and you should be good to go.

emby1 emby2



Some Episodes/Movies have disappeared

More than likely this is a result of data loss. Unfortunately, hard drives crash and things go wrong. Check the Log page for a record of any and all issues related to the server or the website for detailed information. You can go to the Log page anytime from the link in the top right of the Navbar, of you can click here.

If you want to quickly and easily see what episodes are missing, you can do that directly in the library, on the site or the app. On the home page click the TV Shows Icon. At the very top of the screen, click the Episodes link. You can click the 3 bars for available filters. Missing Episodes is one of those. Check that box and it will show missing episodes for any show in the library. This will also include episodes that have not yet aried.

Like this


Known Issues

These are things I know don't work right, and are currently being worked on.

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    Music Videos Section

    The Videos will play fine, but the tagging is all weird. The names aren't all right, and some of them are missing. The music videos area is very much under construction. Feel free to explore, just know that the video that plays isn't always going to be what the server says it is.

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    Reserved

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    Reserved